Transportation Liaison Manager

Houston, TX
Full Time
Logistics and Transportation
Experienced

Transportation Liaison Manager 

Our client seeks a Transportation Liaison (TLM) to join their rapidly growing team. The Transportation Liaison Manager is a customer-facing role, blending the roles of Customer Service Manager and Transportation Manager, working to create and maintain a value-added partnership between our client and their customers. The role reports to the Director of Transportation and is based on-site at the customer’s location. The TLM is focused on promoting operational performance excellence, ensuring ongoing services are provided to meet Transportation objectives, while working closely with the Customer Services functions to promote continuous business growth, ensuring overall customer satisfaction. 

The TLM will function as the customer’s business partner, working closely with the customer to understand their business, effectively providing tactical and strategic counsel to ensure expectations are met and exceeded, while also identifying and planning to leverage potential opportunities. The Transportation Liaison Manager is responsible for exemplifying the company values and promoting the company culture. 

Key Result Areas 

Transportation Operations 

  • Responsible for successfully performing duties related to processing orders for outbound shipping for transportation clients 

  • Apply expert-level proficiency in the use of the clients Cloud Suite Logistics Execution Platform (LEP), as well as any other customer-preferred transportation management systems 

  • Diligently conduct rate shopping to ensure the best “portfolio” of pricing options 

  • Responsible for booking shipments with the appropriate provider, per business rules set 

  • Maintains constant awareness of order status, reporting potential/actual delivery delays to the leadership teams, supporting solutions to resolve delivery issues resulting in all deliveries arriving at the correct destinations, at the expected time 

  • Conduct billing and reporting activities consistent with applicable billing and reporting SOPs. 

  • Address any shipping claims activity for lost, damaged, or other shipment complaints with the proper Carrier representative for appropriate escalation 

  • Perform customer-facing account management contact activities, as needed 

  • Drives achievement of established Service Level Agreement (SLA) metrics for internal and external customers 

  • Continuously looks for any customer recommendations and independently identified opportunities related to projects, campaigns, and program execution and communicates to leadership 

  • Identifies and manages customer update meetings, including recognizing and communicating actual or potential business health risks, and recommendations for necessary actions to achieve optimization. 

  • Ensure invoices are reflecting the current rate cards in the SOW 

Customer Services  

  • Collaborate with Customer partners to build & develop action plans, goals, and business strategies that ensure goals are met and exceeded 

  • Manage weekly performance of all accounts through effective data analysis and communicate findings and solutions to customers and the Advatix® team 

  • Monitor daily/weekly/monthly fulfillment performance, highlighting underperforming/over-performing 

  • Continuously looks for and communicates any customer recommendations and independently identified opportunities related to projects, campaigns, and program execution to the appropriate teams 

  • Actively initiates and leads communications with the proper teams, leading to the development of the “plan of action” described in the weekly update  

  • Actively engages and collaborates with customer service operations, providing support to the customer 

  • Identify new opportunities and communicate with Sales team and Client Services Directors. 

  • Develop close working relationships with each customer partner applying the clients brand standard approach, working closely with customer partners to gain all reporting information & consumer insights possible that will help to shape the future of our business priorities and ensure customer success. 

  

Requirements  

  • Bachelor's degree or equivalent in experience and evidence of exceptional ability 

  • At least five (5) years of working experience in transportation shipping operations 

  • Experienced with all aspects of logistics: dangerous goods/hazardous cargo, importing/exporting, customs clearance, and oversized cargo. 

  • Excellent analytical and judgment skills, with the ability to effectively communicate both written and verbally at all levels of the organization, and with external suppliers 

  • Ability to work independently in a fast-paced environment, prioritize appropriately, and handle multiple tasks and projects simultaneously with various cross-functional teams 

  • Excellent written and verbal communication skills. 

  • Advanced Level in MS Office 365 (focus on Excel and PowerPoint) 

  • Ability to travel when required 

Advatix®, Inc. is one of the world’s leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.   

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*