Marketing Client Service Manager

Pittsburgh, PA
Full Time
Operations
Experienced

Marketing Client Service Manager

Role Summary 

Our client is looking for a Client Service Manager to join their rapidly growing team. The ideal candidate has a proven track record of exceeding relationship management objectives, an understanding of retail marketing, and the ability to execute monthly financial assessments of each client, providing a variance explanation to assigned FP&A. They are strategic thinkers with analytical aptitude and the ability to manage detailed project requirements. 

Key Results Area 

  •  You will be stationed onsite at our client’s location, serving as a vital link between our client and Archway’s operational teams. Your role will be pivotal in ensuring the seamless execution of marketing initiatives, enhancing client satisfaction, and driving successful outcomes.
  • Oversee the execution of marketing programs tailored to retail environments, including print, promotional materials, and point-of-purchase displays
  • Coordinate with Archway’s logistics, client services/support, supply chain, and operations teams to ensure timely and accurate delivery of marketing materials to retail outlets.
  • Monitor program progress and performance within retail settings, making strategic adjustments to meet client objectives and maximize retail impact.
  • Develop and maintain strong relationships with clients, understanding their specific needs and providing strategic solutions tailored to the retail industry.
  • Respond promptly to all ad-hoc reporting needs as required.  
  • Closely monitor the execution of retail store Grand Openings, providing structured updates and mitigating risks.

Skills & Qualifications  

  • Bachelor’s or advanced degree, preferably in business, or equivalent work experience 

  • Minimum 4-6 years of successful major account management and/or sales experience 

  • Ability to develop, maintain, and deepen relationships with senior-level client contacts 

  • Proven business acumen, judgment, and decision-making skills 

  • Ability to coach, mentor, and support the personal development of employee(s) 

  • Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment 

  • Record of success as a self-starter who can work independently and in a team environment 

  • Proficient in MS Office suite and ability to learn new systems 

  • Aptitude for interpreting contracts and legal documents 

  • Ability to travel independently up to 20% or as may be required 

Advatix®, Inc. is one of the world’s leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.   

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