IT Support Technician

Strongsville, OH
Full Time
Information Technology
Experienced
PRIMARY OBJECTIVE OF POSITION

The Onsite IT Technician provides hands-on technical support to Warehouse shop‑floor staff and local office operations across the different locations. This role is responsible for end‑user computing, hardware/software support, device management, peripheral maintenance, and coordination with centralized IT teams to ensure reliable daily operations. The technician serves as the primary on-site technical resource, resolving issues that require in‑person troubleshooting, advanced diagnostics, and direct interaction with technology users.

Key Responsibilities
End‑User Support & Workstation Management
  • Install, configure, and support desktop/laptop computers, mobile devices, and peripherals in accordance with company standards and security policies.
  • Responsible for PC imaging, deployment, and distribution, ensuring systems are properly configured, updated, and delivered to end users efficiently and according to company standards.
  • Provide advanced troubleshooting and in‑person resolution for hardware, software, Windows OS, authentication, and network connectivity issues.
  • Support seamless workstation integration with enterprise services including file servers, Microsoft 365, email, conferencing tools, application platforms, cloud services, and identity systems.
  • Deliver new‑hire onboarding, device setup, account configuration, and user training on hardware/software best practices.
  • Maintain and update endpoint devices, apply patches, perform general maintenance, and assist with lifecycle management and upgrades.
Shop Floor & Peripheral Support
  • Support and maintain shop‑floor and office peripherals including printers, scanners, docking stations, monitors, label printers, barcode scanners, and specialized equipment.
  • Diagnose and resolve device connectivity issues, print failures, driver problems, and hardware malfunctions.
Network & Connectivity Assistance
  • Assist with resolving LAN/WAN connectivity issues, including DNS, DHCP, Wi‑Fi, IP conflicts, and cable/port tracing.
  • Coordinate with Network Operations and vendors for escalated or infrastructure‑level issues.
Procurement & Asset Management
  • Work with the procurement team to evaluate hardware/software needs, recommend solutions, and support purchasing activities.
  • Maintain accurate documentation of endpoint inventory, LAN/WAN assets, telecom/cabling layout, and configuration records.
Compliance, Procedures & Continuous Improvement
  • Follow all IT security standards, compliance requirements, and documented procedures.
  • Ensure proper handling of data, devices, and credentials following organizational policies.
  • Identify recurring issues, propose improvements, and contribute to a positive, proactive customer service experience.
  • Perform additional tasks and project support assigned.
Position Requirements
Education & Experience
  • Associate’s degree in IT, Computer Science, or related field; or equivalent certifications/experience (e.g., CompTIA A+, Network+).
  • 3–5 years of IT or desktop support experience in a professional or technical environment.
Technical Skills
  • Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise applications.
  • Solid understanding of PC hardware, imaging processes, endpoint security, and device‑management best practices.
  • Ability to troubleshoot and repair a wide range of workstation and peripheral hardware.
  • Strong analytical and problem‑solving skills with attention to detail.
  • Ability to multitask, prioritize, and work independently or within a team.
Preferred Qualifications
 
  • Experience with Microsoft Azure, Microsoft Intune (Endpoint Manager), and Windows Autopilot for modern device provisioning and management.
  • PowerShell scripting experience for automation or administrative tasks.
  • Experience troubleshooting and configuring LAN connectivity, DNS, DHCP, Wi-Fi, basic routing, and network devices (switches, access points, routers) for end-user environments.
  • Experience with Microsoft Azure, Intune (Endpoint Manager), and Windows Autopilot for modern device provisioning.
  • Knowledge of VMware and virtualization is a plus
Physical Requirements
 
  • Frequent sitting, reaching, typing, and handling of equipment; ability to perform repetitive motions and use common tools.
  • Ability to lift/move up to 40 lbs independently, and heavier items in a team-lift setting.
  • Sufficient vision and hearing to perform technical duties and assist users effectively.

Archway is committed to building a diverse workforce by attracting, developing, and retaining employees. We believe that through having a diverse workforce, we will be employing the best talent and leveraging diverse and unique skills and perspectives. 
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